Delivery/Collection - Due to the Coronavirus Regulations our services are constantly changing. Please read for the latest Info 02/12/20
Please feel free to contact us with any questions or queries you may have. We can be contacted by email, by telephone, Facebook or Instagram.
Our ambition is to provide our customers with a friendly experience which is convenient, great value and hassle free. Browse our store, and add items that you wish to buy into the shopping cart. After you have finished making your selections, click the basket in the top right of the page and select 'Checkout' and provide the few details that we need to be able to complete your order.
Happy Shopping, stay safe and tight lines for the future!
Express Prepaid Click & Collect
Due to Government Coronovirus Regulations restricting the number of people we will be allowed to have browsing our shop at any one time, we urge you to continue using our Express Click & Collect option on this website to reduce your waiting time.
We will be priority picking any Click & Collect orders we receive during the day to help get you on your way!
-You can order on this website for collection from the counter.
-When ordering for collection, please be aware that you will not be able to make amendments or additions when collecting. If you have any queries or cannot find what you are looking for, please call or message us. Any additions or amendments will require you to queue and wait for other waiting customers to be served.
-We aim to prepare Collection orders within the hour or less subject to opening times. You will receive a 'ready to collect' email to tell you your order is prepared and waiting.
-When you arrive, please come directly to the counter and let us know your order number(s) you are collecting and then please wait.
-One of us will bring your order to you.
-Please check you order before you leave.
How we process your order for delivery by courier.
It may take up to 24hours to process your order.
If there is an issue with the products you have ordered we will contact you using the information you have provided.
Very rarely we will be out of stock of an item that has been indicated as in stock, we may subsequently put your order on hold. You will be contacted by email to inform you of this and will be advised of an approximate delivery date for this item. If agreeable with you, we will despatch the remainder of your order to you; the out of stock item(s) will then be despatched as soon as available. You will not be charged any additional delivery costs for the extra delivery.
Where applicable, we will remove any unnecessary packing to make your delivery more compact and save any additional postage cost that might have to be applied. If you would like to ensure you receive complete packaging, please contact us or add this to the notes when completing your purchase.
Deliveries will normally arrive Monday to Friday, excluding all bank holidays. The delivery timescales are only a guide. Unfortunately we cannot guarantee any delivery times but will always try and get your order to you as fast as possible.
Please note that standard courier deliveries are usually made between 8.00am and 5.30pm. All deliveries must be signed for at the shipping address only.
Missing or incorrect items must be reported within 3 days of receipt of goods.
By using our website you are agreeing to the terms as stated here.
Mainland UK Delivery
Orders to the value of £60.00 or more will be sent post free. All orders except local delivery are being sent with Parcelforce 24hour delivery, however the 24hour guarantee has been removed due to delays caused by social distancing measures and reduced staff numbers.
If items that were sent post free are returned as unwanted, our standard charge of £7.99 will be deducted from the value of your refund for the returned goods.
If items are returned to us as undelivered despite attempts to deliver and no collection made a charge of £7.99 will be applied before your refund.
Orders are sent using either Royal Mail 1st Class (currently unavailable) or Parcelforce 24 Hour Parcel Services.
Our post is usually collected by 2.30pm each day. Orders received close to or after this time will be processed the next day.
Large items that are 1.4m or more in length or over 24kg will be shipped at the cost of £19.99 per parcel.
Scottish Highlands and Islands, Northern Ireland, Republic of Ireland, Isle of Man, Isle of Scilly
Deliveries of standard parcels up to 24kg to addresses in these areas will be charged at the cost of £19.99.
Parcels of 25kg and over or 1.4m long or 80cm or more on 2 sides will be quoted individually.