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GDPR Statement

Melton Angling is a Data Controller registered with the UK Information Commissioner’s Office.

Keeping your personal data safe is very important to us. We are committed to complying with privacy and data protection laws and being transparent about how we process personal data.

We have policies, procedures and training in place to help our employees understand their data protection responsibilities and follow the data protection principles.

We have a nominated member of staff who serves as our Data Protection Lead. If you have any questions regarding our Privacy Policy please email Katie Barrett at contact@meltonangling.co.uk.

This GDPR Statement relates to our use of the personal data we collect and process.

How We Collect Your Personal Data

We may collect your personal data in different ways, for example:

  • When you call, text or email us for product/angling advice.
  • When you place a product order in store.
  • When you place a product order via our website.
  • When you sign up to our loyalty scheme.
  • When you book onto one of our fishing events.
  • When you arrange finance with our finance partner V12 in store or via our website.

This data may include some or all of the following list:

  • Your name
  • Your contact information
  • Your transaction details
  • Your technical data (such as your IP address and login data)
  • Your Melton Angling Website Account details
  • Your usage data
  • Your communications and marketing data

Please note that our website has open fields for entering account information (eg. name, address) and it is therefore possible for additional unspecified personal data to be entered.

How Your Personal Data Is Used

We will only use your data when lawfully allowed to do so. The main lawful bases on which we give reason for us using your data include:

  1. Where we need to perform the contract we have entered into with you. For example to successfully complete your order and deliver the goods to you.
  2. When it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override these interests.
  3. When the action is necessary in order to comply with legal or regulatory obligation.

Specific detail regarding when and why we collect your data can be found below:

Purpose

Data

Lawful Basis

New online customer registration

Identity

Contact

Contract performance

Order processing and delivery. For example: payment processing

Identity

Contact

Financial

Transaction

Account

Marketing Consent

Contract performance

Legitimate interests (eg money recovery)

Relationship management such as changes to terms of sale, changes to privacy policy; product/service review; providing support and advice

Identity

Contact

Account

Transaction

Marketing Consent

Contract performance

Legitimate interests

Legal obligation (eg policy updates)

Competitions and prize draws

Identity

Contact

Account

Marketing Consent

Contract performance

Legitimate interests (eg to assist business growth)

Consumer finance

Identity

Contact

Financial

Transaction

Account data

Contract performance

Legitimate interests (eg to supply your details to the finance company to fulfil their application form)

Product recommendations

Identity

Contact

Transaction

Technical

Usage

Account

Legitimate interests (eg to assist business growth)

Your data collection happens at the “front end” of our website and is securely sent to our providers database for storage. Your data is retrieved from the database storage and securely passed to the website “front end” for you to view. Our provider, Intelligent Retail, hosts websites on webs servers and stores data on secure databases hosted by their provider Rackspace and is held within the EU.

Your Consent

We will not market products, events or information to you without your express consent.

You can give your consent via an opt-in method. Your consent will not be a precondition of a service and will allow you to differentiate between the different consent purposes. For example, you will be able to opt-in to receiving updates for angling and shop events, and choose not to opt-in to receiving product offers. You will be advised of any third party involvement ahead of giving your consent. Details of your consent, including what you have consented to, when and how you have consented, will be recorded. You will be able to withdraw your consent at any time by emailing contact@meltonangling.co.uk.

Sharing Your Personal Data

We will only share your personal information where: we are required to fulfil our contract with you; have a legitimate interest; where we have your consent; or we are required to do so by law.

We may share your information with third parties, such as, but not exclusively: WorldPay (to process your payment), PayPal, V12 Finance (should you choose to arrange finance) and our courier partners. Data is passed to these third parties using secure, encrypted connections.

Please note that should you follow a third party link on our website the link may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. Please ensure you read the privacy policy for each website you visit.

We do not transfer any personal data outside of the EEA.

How Long Will We Keep Your Personal Data

We will hold your personal data for as long as necessary. We will not retain your personal data if it is no longer required. In certain situations, we may be legally required to retain your personal data, for example for finance or audit purposes.

Your IP information, which is not stored alongside your personal data, is removed after seven days.

How Secure Is Your Personal Data

At Melton Angling we take your data protection seriously. Please be assured that we have taken appropriate steps to ensure your personal data is stored securely.

Access to your data is limited to individuals who have a specific business need to know. Your data is processed in line with our instructions and is subject to a duty of confidentiality. Your personal data, such as your name and contact details are stored, with your permission, on a secure encrypted server. Procedures are in place to handle any suspected personal data breech. We will notify you and the appropriate regulator where we are legally required to do so should a breach occur.

Your Rights

With regards to your personal data you have the following rights:

  • You have the right to obtain confirmation from us that we have collected and processed your personal data.
  • You have the right to access your personal data that we have collected and stored. To do this you can contact us by post, email or phone:
    • Post: Melton Angling, 15 Mill Street, Melton Mowbray, Leicestershire, LE13 1AY.
    • Email: contact@meltonangling.co.uk
    • Phone: 01664 560800

Please note that we are within our rights to charge a reasonable fee should a request for information be manifestly unfounded or excessive, particularly if it is repetitive. Fees will be based upon the level of administration involved. When you contact us we will provide you with the information requested within one month of receiving the request. Should you wish to rectify or erase your data, we will honour your request to do so. Again, this will be completed within a month of your request.

Changes To This Policy

This Privacy Policy may be updated in the future.

Where practical we will provide you with an updated version. We would recommend that you visit this web page periodically to keep abreast of any such changes.

Making A Complaint

If you are not satisfied with our response when you raise a query with us; or you believe we are processing your data in a way which contravenes the law, you can make a complaint. 

We would appreciate the opportunity to discuss your concerns with you before you contact the Information Commissioner’s Office. Our contact details are listed below. Contact details for the Information Commissioners Office can be found on the their website, www.ico.org.uk.

Address: Clarrett Leisure Ltd, t/as Melton Angling, 15 Mill Street, Melton Mowbray, LE13 1AY.

Telephone: 01664 560800

Email: contact@meltonangling.co.uk

Contact: Katie Barrett

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